| |
| |
|
Management Information |
|
|
|
The Survey Feedback Process for Organizational Development and Change
THE PURPOSE OF SURVEY FEEDBACK: In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Obstacles and gaps between the current status quo and the desired situations may or may not be directly apparent. In either case, it is vital to have a clear understanding of strategies for diagnosis and prevention of important organization problems. If all leaders and members alike are clear about the organizational development and change, strengths, weakness, strategies can be designed and implemented to support positive change. Survey feedback provides a participative approach and enables all members to become actively engaged in managing the work environment. SURVEY PROCESS STEPS: Once the data has been collected and observations have been clarified, it becomes the leader's responsibility to familiarize the team with the findings. Next the leader involves the team in outlining appropriate solutions and strategies that members can "buy into" and support over the long-haul. When leaders can facilitate collaborative teaming and become an organizational development and change agent, people in the team will contribute creative ideas to enhance their work environment. It is important for leaders to not underestimate the time and facilitation skills needed to pass on the information and foster an action-oriented environment. The initial meetings and communication sessions are just the start of a development process, not a single event. If the survey feedback is to be effective, it must be implemented into a comprehensive strategy that includes goals, responsibilities, time frames, revisions, and reviews. Prior to the action meetings, leaders need to gain a full understanding of the survey data and begin to structure a plan for the first meeting. Once the meeting begins, the leader should guide the group's evaluation of the results and development of solutions. Following the initial meeting, a summary should be documented and action plans circulated. Follow-up meetings are necessary to coordinate and evaluate changes and progress. Action plans are the means of fully utilizing the survey feedback, without it we simply have a snap shot of where the organization is, with no plan for positive change. If the team feedback meeting is poorly handled, there will be low front-end commitment on the part of the team. Of course group dynamics will be unique in every situation, and the leader will need to consider this as the survey data is disseminated. Tailoring sessions to meet the group characteristics will provide for a more effective discussion. In any case, consider a few of these ideas:
QUESTIONS: The Center for Management and Organization Effectiveness (CMOE) was founded in 1978 with the vision and mission to help improve individual leadership and team member skills within organizations. If you would like to speak with someone regarding organizational development and change, please do not hesitate to call us at (801) 569-3444. We will be more than happy to share our experience with you in more detail.
MORE RESOURCES: |
|
|
|
RELATED ARTICLES
What to do When You receive a Bad Check As a small business operator, personal checks may be one method to receive payment for your goods or services. As a way to receive payment, a personal check is actually better than credit cards because the fees are less and there can be no charge back. Why You Should Hold One More Meeting If you are completely happy with where you and your business currently are then you can stop here. If growth and change aren't something you have any interest in, there is no need for you to read any further. The "Better People" Fallacy It's easy enough to convince your own staff that better people will prevail, even against the odds. It's what they want to hear. Strategic Outsourcing: Testing the Outsourcing Waters and Staying Afloat Before Gertrude Ederle began her historic swim off of Cape Griz-Nez, France, she underwent extensive training for endurance and technique-even though she was already an accomplished record-breaking swimmer with Olympic medals to her name. Outsourcing IT may not garner the same attention as being the first woman to swim the English Channel, but it is no less important to gather as much experience and knowledge as possible on a small scale before diving in for the big swim. The 20/60/20 Rule Of Leadership. Dont Go Solving The Wrong Problems Several decades ago, a passenger jet approached a Florida airport with the pilot and co-pilot struggling to fix what they thought was a malfunctioning landing gear. The landing-gear light was on, signaling that the gear was deployed; but both men did not hear it actually deploy. Creativity Management and Time Pressure There is a pervasive belief that time pressure stimulates creativity. This is both true and false. Success at Work : People Skills : Dealing with New Ideas Re-organizing, re-engineering, re-training, down-sizing, outsourcing, changing-changing-changing. Organizations today think they need to be constantly changing or they will perish. Innovation Management and Brainstorming Management - why people hate to brainstorm! Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Can You Sleep While The Wind Blows? Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life. Outsourcing Quiz: Cheap Vs. Good Someone can say, 'Why do you oppose this?' So I'd like to prevent such attacks and tell that this article is dedicated mainly to the issue if it's worth to look for the cheapest solution.Software and web development market is overwhelmed nowadays. Hows Your HUB? Marketing gurus are always coming up with new lingo but oftentimes they are restating the old tried and true concepts in new terms. Marketing students from the 70's and 80's will be familiar with the acronym USP. ISO 9001 Compliant Program: Steps to Build Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality. Management - Mary Poppins Style! Mary Poppins describes a style of management which has for too long been hidden in many businesses and organisations.Think about it. Coaching Employees in the Workplace After a full week of training, you are still a little nervous about your new job. All of the information you need to digest, the new environment you are adjusting to, and the new faces you will be getting acquainted with is just a bit overwhelming. Innovation Management - Emotion, Habit, and Culture can be Hard to Change! Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. The Comfort Zone The Comfort Zone I have a friend named Gene, a serial entrepreneur who currently runs a software business. Like many people, last year was a tough one for his company. Operating on Perpetual Overload? Check Out Your E-HabitsAnother week has ended. And, despite moving at the speed of light, you've once again barely made a dent in your more important goals or projects. One Thing You Cant Hide One of the most important of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. Do You Really Care What People Think? You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse.Look at your employees. How To Turn Business Losses Into Cash Flow When the typical new business operator starts a business, they concentrate on making the business succeed. That is necessary but not the only thing that a business operator should concentrate on.
|
| home | site map |
| © 2006 |